Unfortunately, we are again hearing from our members that fraudsters are attempting to steal their credit card and debit/ATM numbers. As a reminder, FSU Credit Union will not contact you requesting you to share account information.  If you are contacted by someone asking you to confirm any information that appears on your debit, ATM, or credit card (such as card number, CVV number, name on the card, expiration date, address, zip code), DO NOT share anything with them. HANG UP IMMEDIATELY. Remember, these fraudsters can even mask phone numbers and make it appear as though they are calling from a valid number, even an FSU Credit Union number. If you are unsure at all as to whether the representative calling you is from FSU Credit Union, hang up and contact us at 850-224-4960.

Here are some tips to help you protect yourself:

1.) Don’t believe your caller ID

Fraudsters can easily mask numbers to make it appear the call is from a legitimate source.

2.) Ignore suspicious emails

If you receive an email from an unidentifiable source, ignore it. Don’t reply to the email, click on any embedded links or open attachments. Similarly, never “friend,” or otherwise accept communications with a stranger via social media. As a general rule, it’s best not to share any personal information over the internet.

3.) Alert FSU Credit Union

If you think you’ve been contacted by a scammer who’s impersonating FSU Credit Union or is asking for your account information, let us know! Email us at support@fsucu.org or call (850) 224-4960.

5.) Take advantage of identity theft protection services and free alerts

FSU Credit Union members are eligible to receive discounted identity theft protection services through CyberScout. CyberScout monitors your personal information and alerts you if unusual or fraudulent activity is detected, while providing 24/7 support resolution support from fraud specialists.

CyberScout offers personal credit monitoring, document replacement and reimbursement of up to $25,000 to cover expenses that include attorney’s fees, lost wages and loan reapplication fees in the event that your identity is stolen. CyberScout is available to FSU Credit Union members for just $3.95 per month.

If you are an FSU Credit Union member and would like to enroll with CyberScout now to start receiving identity theft protection services at the discounted rate, visit our Identity Theft Protection page to get started.

FSU Credit Union offers another service to monitor spending on your credit and debit cards in real time. With Alert U, you can receive text message and email notifications when your card is used for purchases over a selected amount, international purchases, online purchases and declined purchases. Alert U is free and easy to use. For more information, or to enroll your card(s), visit our Online Alerts page.

6.) Strengthen your computer’s protection

Efficient antivirus software will prevent your computer from accepting suspicious emails. If your software doesn’t update automatically, be sure to update it manually on a frequent basis.

A strong firewall prevents scams and viruses by making you invisible on the internet and blocking all communications from unauthorized sources. Similarly, the settings on all of your social media outlets should be as private as possible.

Finally, all suspicious email addresses should be added to your computer’s blacklist as quickly as possible. With good precautions and steps toward prevention, you can keep yourself safe from phishing scams!

For more tips on how you can avoid fraud, read about 10 Things You Can Do to Avoid Fraud.

Again, feel free to contact FSU Credit Union at anytime with security or fraud-related questions at 850-224-4960 or support@fsucu.org.

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