Operational Updates

Last updated February 10, 2021

Merger-related System Downtime
Following the merger with GPCE Credit Union, we will be combining our data systems the weekend of May 1 and 2, 2021. During this time, online banking and the mobile app may experience intermittent outages. In addition, the Thomasville Rd. branch will NOT be open for Saturday hours on May 1, 2021. We apologize in advance for the inconvenience.

COVID-19 Operational Adjustments
FSU Credit Union continues to closely monitor the developments and government recommendations concerning COVID-19. Branches are open for lobby service and drive-thru service during normal operating hours, except for our Tree Capital Credit Union branch, which is open for walk-in service from 9am to 2pm. Outside of these hours, please use the drive-thru or make an appointment to visit the Tree Capital branch. Face coverings are required inside our lobbies. However, please note, before you can complete transactions inside the lobbies, you may be asked to temporarily remove face coverings for identification. Also, we request that all lobby visitors please use the floor spacing decals to follow social distancing guidelines.

Of course, the safest way we can meet your financial needs will remain through our contactless service options including our drive-thrus and digital and phone channels:

Economic Impact Payments
The IRS is dispersing economic impact payments to US citizens to provide economic support amid the COVID-19 pandemic. While we are here to help you with depositing these funds, we do not have any control over when the payments are deposited or mailed. If you have questions regarding the status of your payment, please visit the Internal Revenue Service web site. We’ve also put together helpful information on the Economic Impact Payments, which can be found here.

Relief Programs
Should you or your family be impacted by COVID-19 and need financial support, we’re here to help. Members of our team are ready to provide you financial guidance and discuss any necessary financial arrangements. If you are experiencing a hardship and having trouble making  your loan payments, please contact us.

Also, we are offering two loan specials so you can start off 2021 on the right foot. Take advantage of rates as low as 5.99% APR* for up to $10,000 with our Fresh Start personal loan or special auto rates as low as 1.99% APR** for up to 72 months on new, used, and refinance auto loans with no payments for 90 days.**

Scam Alert
Unfortunately, scam artists are taking advantage of the COVID-19 pandemic to steal your personal information. Read more about these fraud attempts here.

Feel free to contact us anytime with questions and concerns.

 

*APR =Annual Percentage Rate. Offer valid 1/1/2021-3/31/2021. Loans subject to credit approval and standard underwriting criteria. Other rates and terms available. No other discounts available. Your actual rate may vary depending on your individual credit score and term. For a $10,000.00 loan with a term of 36 months, and a 5.99% APR, the monthly payment will be $304.89. Cannot be used to refinance an existing FSU Credit Union loan. Rates are subject to conditions including the applicant’s credit score. Membership eligibility required. Interest accrues from the date of loan disbursement and will be collected on the first payment applied to the loan. Information accurate as of 10/1/2020. Offer may be revised or withdrawn at any time. Please contact a credit union representative at 877-GO-FSU-CU for more details. Insured by NCUA. Equal housing lender.

**APR =Annual Percentage Rate. Offer valid 1/1/2021-3/31/2021. Loans subject to credit approval and standard underwriting criteria. Other rates and terms available. No other discounts available. Your actual rate may vary depending on your individual credit score and term. Down payment may be required depending on creditworthiness of the borrower, age of vehicle, amount, and term of the loan. Cannot be used to refinance an existing FSU Credit Union loan. Rates are subject to conditions including the applicant’s credit score, and loan is for vehicles years 2013 or newer. Auto rate is based on 72-month term. Offer may be revised or withdrawn at any time. Membership eligibility required. Interest accrues from the date of loan disbursement and will be collected on the first payment applied to the loan. Information accurate as of 11/1/2020. For a $10,000.00 auto loan with a term of 72 months, and a 1.99% APR, the monthly payment will be $148.18.  Please contact a credit union representative at 877-GO-FSU-CU for more details. Insured by NCUA. Equal housing lender.