COVID-19 Information and Updates

Last updated April 3, 2020

Amid concerns about coronavirus (COVID-19), FSU Credit Union is closely monitoring the situation, and we want to keep our members informed as to the latest information regarding credit union operations. We remain open and fully committed to operating under the mantra of “people helping people.” The Governor has designated financial institutions as essential services during the COVID-19 pandemic, and we are dedicated to ensuring the safety of our members and employees while providing the premier member service you have come to expect.

Relief Programs
Should you or your family be impacted by COVID-19 and need financial support, we’re here to help. Members of our team are ready to provide you financial guidance and discuss any necessary financial arrangements. To assist members who have been affected by the COVID-19 pandemic, we are offering an Emergency Skip-A-Pay program in which you can defer your loan payment up to 60 days. Please visit the Emergency Skip-A-Pay program page for more information.

Operational Adjustments
As a preventative measure to ensure the health and safety of our members and employees, we have implemented the following operational adjustments:

  • The Campus Branch located at 834-1 W. St. Augustine Street is closed temporarily.
  • For all other locations, branches are open by drive-thru or appointment-only during normal operating hours.

FSU Credit Union is closely following WHO, CDC, and OSHA guidelines and have taken extra precautions to ensure clean service and work environments, including sanitizing between drive-thru transactions.  We understand this can mean longer drive-thru wait times, and we appreciate your patience. We hope to return to normal operations as soon as possible.

Remote Services
We are committed to continuing service via our phone and digital channels:

Scam Alert
Unfortunately, scam artists are taking advantage of the COVID-19 pandemic to steal your personal information. Read more about these fraud attempts here.

Annual Meeting Postponed
Per COVID-19 guidelines and for the safety of our members, we are postponing the 65th Annual Membership Meeting initially scheduled for April 27, 2020. It is our sincerest hope we can reschedule the meeting within 90 days of the previously scheduled date. We will provide updated information as soon as it becomes available and ample notice of the new meeting date. Thank you for your understanding.

Please check back to this site for the latest updates. For additional information on COVID-19, we encourage you to visit the CDC and WHO information sites.

Feel free to contact us anytime with questions and concerns.