Teach the membership
Offer products and services
Be Reliable in our service delivery
Be Cheerful in how we serve
Hear what our members say
Did we keep our TORCH promise to you? As a member-owned financial institution, we take making our members happy seriously. Your voice, our members’ voice, is the voice the drives everything we do. We pay attention to your feedback and it’s a big way we celebrate our team.
Please take a few moments to share your voice:
Here's what our members are saying:
Devonie Proctor is a perfect TORCH example. She mentioned I may be able to get a better rate financing my new car. She was right. She got me gap coverage and I’m saving thousands in interest! She was slammed on the first and we got there at 5:20. She stayed over an hour past closing while everyone left to personally handle our paperwork.
Your loan officer, Angela, made the beginning process so simple and easy. Angela had a wonderful attitude the whole time. She was very helpful and knowledgeable about the products your credit union offers. I’m sure you know Angela is an asset to your credit union. You have a great and super friendly employee.
FSU Credit Union is very personable, helpful and friendly. I always have had positive interactions with the staff.
We are treated like we are family when we enter the doors. Smiling Faces are all over the building. Loans are made convenient and easy to pay back.
Without a doubt, I had the most positive banking experience with your manager, Kiona. When I needed to find a new institution, I went to your St. Augustine branch and had my checking, 3 savings, a credit card and my car loan all setup with you. She deserves a little bonus for making sure that all my money ended up with you. You have a true gem in Kiona. Thank you for having her available to help me.
Diamond is an exceptional player on your team. I experienced a mild financial emergency and it was great to have a decision maker at my financial institution working ahead of me to meet my needs. FSUCU staff members have consistently exceeded my expectations for service and courtesy. I had to single Diamond’s efforts out as remarkable and praiseworthy. I am a very satisfied customer thanks to Diamond.