Our TORCH Promise to Members

I’ve been a member of FSU credit union since the late 80’s. I had such an amazing experience with my loan officer that I had to share. Bought out my vehicle lease and had the pleasure of collaborating with Sheree Walker as my loan officer. Wow, she was amazing from our first conversation until the completion of my refinance loan. I originally reached out to her 3 months prior to my vehicle lease ending to discuss my options and interest rates. Shortly after we spoke, I decided to move forward with the purchase of my vehicle. She guided me through the process while keeping the lines of communications open every step of the way. Even after my refinance was complete with FSU Credit Union Sheree reached out to let me know that she received the title and other documents from prior leasing institution. Now, that is a remarkable customer service experience that I had to share. If you ever need to refinance, purchase or any banking needs. I would highly recommend Sheree Walker!

Tina S.

I wanna start off by saying this branch is full of amazing workers but I’m dedicating this review for Skipp and Shanice. They really went above and beyond for my CD’s. Amazing customer service

Shahara Smith Anglin

Deja is the best associate I’ve had the pleasure of working with at the CollegeTown branch of FSU Credit Union! She is incredibly personable and was extremely helpful while handling my account investigation behind an unauthorized withdrawal. She is truly dedicated to helping others and deserves recognition for the work she does each day for members.

Brendan

Five stars for Liz in the Panama City branch is such an amazingly friendly person. When you bank at this branch you get so much more than a banker…Thanks Liz for always being awesome!

Patrick Ryan

Ms. Sheree Walker provided amazing assistance to my daughter and I in purchasing an automobile! She  displayed a commendable disposition, and was expeditious in all of her efforts.  She went above and beyond our expectations and provided SUPERB customer service!!!  Matter-of-fact, because of this experience, we will always recommend others to do business with FSU Credit Union!!!😊

Sylvia B.

I love this place! I have an auto loan through FSU credit union and they are just wonderful. Kristi at the  Crawfordville location is who I’m usually connected with and she is helpful, and very friendly. She always answers my questions in a professional manner and treats me like a person not just a payment. I HIGHLY recommend FSU Credit Union!

Miranda H.

I purchased a car with Ms. Sheree Walker. She provided the best service ever. I would recommend anyone to her!!!!

Jara B.

We applied for an auto loan and got the pleasure of working with Kaycee….. It was such an easy and quick process! We now plan on moving our other auto loan over to FSUCU. Their rates are awesome and their staff is even better!

Samantha M.

Kristi Mckenzie was extremely helpful in resolving my questions today! Another great example of why FSUCU is a wonderful financial institution, your people treat every situation with care, even over the phone. A++!

Brogdon C.

Applied for a loan from FSUCU. Sharon Snipes was amazing! She was professional, extremely polite, and eager to address any questions I had. She made the loan process extremely quick, easy, and painless. I would highly recommend FSUCU, especially if you speak to someone like Sharon!

Rob G.

Kristi was such a great help today. She made my payment processing experience with FSU Credit Union so easy and honestly around the holidays customer service like what she gave it much needed and appreciated. THANKS KRISTI!

T. Turner

Sheree Walker is awesome! When we were purchasing a vehicle recently, the deal was secured quickly, the interest rate was very low, and we happily drove away in our new vehicle. We were not members of the credit union, we didn’t know Sheree, but she treated us like family and took great care of us. We refer everyone to Sheree now, because she knows how to treat customers. Thanks Sheree!!!

Gina M.

I just love my credit union!! Ms.Kristi McKenzie is a pleasure to work with and is always so professional and polite. She helped me with all my questions when I just recently refinanced my loan. If your looking for a great credit union with wonderful staff go visit fsu credit union!!

Deanna

I been with this credit union since the year 2000 they have always made whatever I needed happen! Sharon Snipes I want to give a special thanks to. You are the best always working hard to get what we need and you never give up, you go hard for your customers ❤

Antoya

It was super easy to refinance my car here.  David Martindale was a pleasure to work with.  Great customer service! ⭐⭐⭐⭐⭐

Sunny S.

I am truly happy with my decision to bank with FSU Credit Union. It is really a pleasure working with the staff at the Campus branch!!! They are always so helpful and I will refer ALL of my family and friends to FSU Credit Union. Thank you specifically to Kiona, Ashlee, Camilla, Melissa, and Joey for always being professional and an aid to me with my personal finances!

Sandra G.

My mother and I recently refinanced our car with the courteous and helpful assistance of Miss Kaycee Britt at the FSUCU branch in Crawfordville. Kaycee provided us with quality customer service, information on the great rates available and the convenience to complete the entire process from our home! Thank you, Kaycee and the FSUCU team, for assisting us and answering all our questions in a timely manner. We appreciate you and Go Noles!

Erica H.

My wife and I refinanced our car with Kaycee and we couldn’t be happier. It was by far the easiest and smoothest loan transaction that I have ever been a part of and Kaycee was able to save us thousands of dollars by refinancing at much better rates than we had gotten through a dealership. The entire experience was so pleasant that I have opened checking and savings here and will be changing all of our banking to this branch. Thanks Kaycee!

Kenneth E.

My Husband and I recently got 2 new vehicle loans, the Rates are amazing and the time it took them to get these finished was priceless! These two make a great team! Thank you again Brandi and Kaycee in Crawfordville for helping us get in new rides!!

Leah C.

3 weeks ago my wife and I found the perfect truck for us 4 hours away. I called Kaycee and sent the info to her immediately. To my surprise she called me just a few short hours later telling me we can go get the truck! The next morning we hit the road and went and got our new truck and has been in love with it ever since! Kaycee made the entire process so entirely easy! She made it all about us, and it showed! Thank you Kaycee!!!

Bruce M.

Couldn’t have asked for better service in such a short notice. A huge thanks to Sheree Walker to walking me through every step of the process!!!

Kenneth F.

We have had such an amazing experience with the Panama City location! It is such a pleasure to even walk in the door. You walk in like you are family and they remember names and faces! We have had issues with banks in the area and I am so glad that FSU Credit Union worked out for my family!

Logan Sherrer

Tanya Tableriou is awesome!!! I applied for a loan on Tuesday afternoon and closed on it 24 hours later with the funds deposited into my account. She was very thorough and responsive to my request, making the entire process seamless. Thank you! Thank you! Thank you!

Gerald Goosby

Kaycee at FSUCU in Crawfordville was great to work with on a loan. She and Jordan had my application submitted and we were ready to close all on the same day! They made this so easy! 🙂

Kaitlyn S.

Chelsey Logan of FSUCU is your outstanding employee who patiently helped me to improve my credit score enough to qualify for a consolidation loan. She gave me clear answers both when I emailed her and made unannounced visits to your North Monroe Street Branch.

Marvin H.

My husband & I recently received an auto loan through FSU credit union in Crawfordville. Kaycee was an angel from day one! She is very knowledgeable & was a tremendous help through the entire process, even after. Will definitely be reaching out to her for any & all of our loan needs. Thanks so much Kaycee!!

Callie B.

Kimberlee is the best. She helped with my auto refinance and made it a seamless process. Very professional and friendly.

Gerald G.

Amazing customer service! And, super quick loan approval! 2 days ago found car online at local dealership. Called FSU CU during lunch break to get pre-approved (current loan promo is best rate we could find). Selected loans in automated phone system and Sheree picked up right away. She took info over phone and submitted request before my 30 minute lunch was over. We were pre-approved by the time I got off work, went to dealership, bought car, and drove it home. Yesterday morning emailed buyer order to Sheree. She had loan approved same day. Signed loan docs using cell phones…very easy. We wanted to hand deliver check to dealership. Sheree made it happen. CU actually stayed opened a few minutes after 5pm for us. Highly recommend Sheree and FSU CU. Thank you so much!!

Ruth K.

I just love my credit union!! Ms. Kristi McKenzie is a pleasure to work with and is always so professional and polite. She helped me with all my questions when I just recently refinanced my loan. If you’re looking for a great credit union with wonderful staff go visit FSU Credit Union!!

Deanna M.

I just wanted to let y’all know the Kimberly Lutz went above and beyond with what she was working with us on!!! When we have any questions she will be our go-to person!!! Thank you Kimberly you ARE the BEST!!!

Missy S.

I want to take the time out to thank Tanya and Shanice getting my car refinanced. They made it so easy. Thank you guys.

Sophia Evans

Words cannot express the service I received from FSU CU. Mainly Kiona Tyler.  From the loan application, to the payment process it was truly a one of a kind experience. The funny thing is I was referred to Kiona(FSU CU) from my current bank SunTrust.  They said FSU CU can help you more than we can. In all honestly they truly leaned in and made sure I was taken care of and NOW I am saving thousands on my auto refinance. I will not go anywhere else for an auto loan ever again. I with FSU CU for LIFE!

Matt P.

I have visited the location on Thomasville Road, several times and Ms. Krystal Sutton has always provided excellent customer service. Each time she has greeted me with a smile and politeness. I am so grateful to be a member of a credit union that employs professional staff with amazing customer service.

Angela

Had everything, and more, I needed.  Much less expensive than a bank & far more personal. Plus, I love FSU!

Sissy R.

These guys at FSU CU are the best! I have got multiple loans with them, and each time I have been so happy with the service! The best banking option every FSU student must try!

Mehran L.

Christina Lederman gave excellent customer service and was patient with me. She stayed on the phone with me to walk me through registering for online banking.

Sarah K.

I just wanted to say that Jessica Houston is absolutely amazing! I have put her through the ringer the past few weeks with her assistance in refinancing all of my autos and toys and on top of that trying to get a small back and forth car. She has been helpful and fast through the full process. Thank you thank you thank you for helping me so much! You guys are amazing!

Shaina J.

Great customer service. They really helped us out of a pickle and would recommend looking into them for loans.

Michael L.

Go Noles! I got connected with Kristi on opening an account and she was wonderful! Every question I had was answered and she never lost her patience or made me feel like an inconvenience. I can only hope that when you call, she is who you get. Thank you Kristi!!! 😊

Victoria D.

My family has used FSUCU for about 5 years now and the Crawfordville location is the one we visit the most. They are by far the best and easiest to work with! General banking and help, as well as cars loans etc. It’s all been completely painless. These folks are great.

James R.

Checked with Kaycee at the Crawfordville Branch about possibly refinancing my auto loan. Kaycee was great in not only getting that done but also made me aware of many other financial products available through FSUCU and I am now a very happy FSUCU member utilizing several of their services. The rates for loans, credit cards, savings accounts etc. are the best I have come across to date. The customer service is absolutely unparalleled!

Janessa S.