FSU Credit Union offers several convenient ways for you to make your loan payment. Review the options below and discover your favorite way to pay. The easier payment options are listed first.

Telephone (Heartland)

Make a single payment from a non-FSU-Credit-Union Checking Account with your telephone by following these steps.

  1. Ensure you have your checking account number and routing number from the other financial institution you’re paying from and your FSU Credit Union account number and loan suffix
  2. Call 1-844-893-2396 to make your loan payment
  3. Enter your FSU Credit Union account number + loan suffix, then press #
  4. After it repeats the number you entered, press 1 if correct or press 2 if incorrect (if incorrect, you can re-enter the information and press #)
  5. Enter your loan payment amount, then press #
  6. After it repeats the number you entered, press 1 if correct or press 2 if incorrect (if incorrect, you can re-enter the information and press #)
  7. Enter the routing number from another financial institution, then press #
  8. After it repeats the number you entered, press 1 if correct or press 2 if incorrect (if incorrect, you can re-enter the information and press #)
  9. Enter your account number from another financial institution, then press #
  10. It will repeat everything your just entered, press 1 if correct or press 2 if you want to re-enter everything starting from the beginning.
  11. If you press 1 for everything being correct, it will ask you to “Authorize the Payment” by giving your authorization vocally after the tone.
  12. It will give your authorization code twice for your records.

Set up an Automatic Payment through Online Banking, on the telephone or in a branch

If you need to set up an automatic loan payment from an account at another financial institution, you will need to complete the online ACH Debit Origination Form. You can also set up a direct automatic payment from your FSU Credit Union account. This can be done through Online Banking, visiting a branch or by calling 850-224-4960 or toll free at (877) GO-FSU-CU (1-877-463-7828) Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. To find a FSU Credit Union Branch near you, visit http://fsucu.org/contact-us.

Important Note: For automatic payments, we recommend to set it up for once a month. If you prefer bi-weekly payments, keep in mind that some months will have three payment periods in them.

To set up a direct automatic payment from your FSU Credit Union account in Online Banking, follow these steps.

  1. Visit fsucu.org and click the Online Banking Login button in top-right corner
  2. Log into Online Banking
  3. Click “Transfer Funds” in the menu bar
  4. Click the “Recurring” circle
  5. Select where you want the transfer to come from by selecting checking or savings account in the “From Account/Suffix” dropdown menu
  6. Select the loan suffix you want the transfer to go toward by selecting it from the “To Account/Suffix” dropdown menu
  7. Enter the loan payment amount in the “Amount to Transfer” field
  8. Enter the date you would like this transfer to happen each month
  9. Select the frequency of the transfer in the “Frequency” dropdown menu
  10. Select either the “Number of Transfers” or the “Transfer End Date”
  11. Click the “Transfer” button to complete the set up

One-time Payment using Online Banking

With Online Banking, you can transfer money from your FSU Credit Union checking or savings account to your FSU Credit Union loan to make a payment.

To make a loan payment through your FSU Credit Union account, follow these steps.

  1. Visit fsucu.org and click the “Online Banking Login” button in top-right corner
  2. Log into Online Banking
  3. Click “Transfer Funds” in the menu bar
  4. Click the “One Time” circle
  5. Select where you want the transfer to come from by selecting checking or savings account in the “From Account/Suffix” dropdown menu
  6. Select the loan suffix you want the transfer to go toward by selecting it from the “To Account/Suffix” dropdown menu
  7. Enter the loan payment amount in the “Amount to Transfer” field
  8. Enter the date you would like this transfer to happen
  9. Click the “Transfer” button to complete the transfer

Mobile Check Deposit

With our Mobile Check Deposit, you can make a loan payment by following these steps.

  1. First, you’ll need to have our mobile App called “Florida State University CU” installed on your mobile phone. If you don’t have it yet, visit the App Store or Google Play, search for “Florida State University CU” and install it.
  2. Next, open the App and click “Mobile Check Deposit” in the menu on the left. If you don’t see the menu on the left, click the menu icon, which has three horizontal lines in the upper-left corner.
  3. Click “Remote Deposit” (For any future “Mobile Check Deposit” questions, you can click the “Remote Deposit FAQ” link underneath for details.)
  4. Next, click “Create a new account” and fill in your information. IMPORTANT NOTE: You must type in either “Checking” or “Savings" in the “Nickname” field, so we know where to deposit your check.
  5. Click “Sign Up”
  6. Once you receive your account activation confirmation through the email address you provided, you can begin using the App. Activation usually takes 1-2 business days.
  7. Write out a check from another financial institution to yourself for the loan payment amount, write “Loan Payment” AND “Your specific loan suffix” in the “Memo” line.
  8. Go to “Mobile Check Deposit” in the App, click “Remote Deposit” and click “Sign In”
  9. Login with your username and password
  10. Click “Make a Deposit”
  11. At the bottom of the “Instructions,” click “Accept”
  12. Select the account you want to make your deposit into, such as “Checking” or “Savings”
  13. Enter the amount of the check
  14. Click “Front” to take a photo of the front of your check and click “OK” to allow the App to use your camera … Click the “Use” button to confirm the check photo
  15. Click “Back” to take a photo of the back of your check ... Click the “Use” button to confirm the check photo
  16. Click “Deposit Check”
  17. When will your payment post to your loan? If you make your deposit before 3 p.m. on a business day, it will be applied to your loan within the next business day. If you make your deposit after 3 p.m., it will be applied within two business days.

Shared Branching

FSU Credit Union members can make a loan payment at one of our many Shared Branches nationwide and beyond.

  1. Find a Shared Branch near you by visiting http://www.co-opsharedbranch.org.
  2. Enter in your zip code or full address into the fields in the “Search By” area and click “Search”
  3. Select the Shared Branch you prefer from your search results
  4. If you want to make your loan payment from your FSU Credit Union account, ensure you bring your account number and loan suffix.
  5. You can also make your loan payment from another credit union if they participate in the Shared-Branch Network. To find out if that credit union participates, click the “Does My CU Participate” tab, enter the credit union’s name and click “Search.”
  6. If your other credit union participates, ensure you bring that credit union’s routing number and account number that you’re paying from to complete the loan payment at the Shared Branch, in addition to your FSU Credit Union account number and loan suffix.
  7. This website also gives you options for locating a Shared Branch via a mobile device, texting, telephone, and live help on the telephone in the bottom section called “Other Search Methods.” Not all credit unions participate in Shared-Branch Services.

Mail Payment

To mail in your loan payment, write a check that includes your FSU Credit Union account number and loan suffix or a loan coupon. Then, mail it to:

FSU Credit Union

Attn: Loan Services

P.O. Box 182499

Tallahassee, FL 32318

Pay In-Person

You can visit any FSU Credit Union location during business hours to make a loan payment. To find a location near you, visit http://fsucu.org/contact-us.

Bill Pay Transfer Tool

Using this method will NOT result in a $7.95 Bill Pay fee unless you start using the Bill Pay section of the tool by setting up payees. Also, a member can use this method even if they only have a Savings account with their loan.

  1. The member must have Bill Pay enabled by either requesting it on the New Member Application or requesting it afterward with an FSU Credit Union employee.
  2. Once Bill Pay is enabled, log into Online Banking (https://fsucuebranch.org). You can always find this link in the top-right corner of our website’s homepage at fsucu.org.
  3. Click “Bill Payment” in the gold menu bar, which launches a new, smaller window (If your Internet browser blocks this pop-up window, you will have to select “Always allow this pop-up for this website.”)
  4. After the window opens, go to the “Transfer Money” tab
  5. Click “Add an Account”
  6. Fill in all of the information from your account at another financial institution and follow the on-screen steps to “Verify This Account”
  7. Set up a one-time transfer from your other financial institution to your FSU Credit Union Savings or Checking account (You can also set up a repeating transfer by clicking the “Manage Schedules” link and clicking the “Repeating Transfers” tab.)
  8. Once the funds are in your FSU Credit Union account, you can click the “Transfer Funds” tab in the gold menu bar.
  9. Fill in the following fields: “From,” “To, Amount to Transfer,” and “Transfer Date” (You can also make this transfer a “Recurring” transfer by clicking the “Recurring” circle on the “Transfer Type” line.)
  10. After you’ve reviewed your information, click the “Transfer” button.
  11. You can always check the transfer you made by visiting those accounts in Online Banking.