To report your credit card lost or stolen from 8:30 a.m. to 5:30 p.m. EST Monday through Friday, call (850) 224-4960 or toll-free (877) GO-FSU-CU (1-877-463-7828) immediately. Outside of normal business hours or on holidays, please call (800) 449-7728 immediately.
Once you register your credit card online, you can easily check:
- Current balance and availability
- Most recent transactions
- Transactions for the last 3 months
- Payment information
Sign up for alerts to receive a text/message or email when your card is used for:
- Purchases over a selected amount
- International purchases
- Online purchases
- Declined purchases
Activate/Reset your PIN by calling (866) 985-2273.
You must call to activate the debit card and/or set up the PIN from the telephone number(s) you have listed on your account.
For additional customer service call (877) GO-FSU-CU (1-877-463-7828).
MasterCard/VISA Payment Center
P.O. Box 96099
Charlotte, NC 28296-0099