Card Help

Help is on the way!

To report your credit card lost or stolen from 8:30 a.m. to 5:30 p.m. EST Monday through Friday, call (850) 224-4960 or toll-free (877) GO-FSU-CU (1-877-463-7828) immediately.

Outside of normal business hours or on holidays, for lost or stolen credit cards, please call (800) 449-7728 immediately and for lost or stolen debit cards, call (888)-267-5256 immediately.

For Cardholder Services access your account activity online or call (866) 820-4881.

Once you register your credit card online, you can easily check:

  • Current balance and availability
  • Most recent transactions
  • Transactions for the last 3 months
  • Payment information

Card Alerts

Sign up for alerts to receive a text/message or email when your card is used for:

  • Purchases over a selected amount
  • International purchases
  • Online purchases
  • Declined purchases

Activate/Reset your PIN by calling (866) 985-2273.

You must call to activate the debit card and/or set up the PIN from the telephone number(s) you have listed on your account.

For additional customer service call (877) GO-FSU-CU (1-877-463-7828).

Mastercard/Visa Payment Center
P.O. Box 71050
Charlotte, NC 28272-1050

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